Most builds complete in up to one week (assembly, regulation, run-in, final QC). Shipping time is additional.

You can cancel or edit within 24 hours of purchase. After 24 hours, parts are allocated and work begins—changes aren’t guaranteed.

Often yes. Contact us before ordering to confirm parts availability and a realistic ship date.

We ship nationwide and worldwide with tracking.

Typical transit: U.S. 3–7 business days, International 5–10 business days (remote areas may take longer).

No. We cover all duties & import tax that may occur.

Contact us ASAP. If it hasn’t shipped, we’ll update it. After shipment, rerouting depends on the carrier and may incur a fee.

Unworn, non-custom pieces: 14-day returns from delivery for US orders, 7 days for international orders (keep all films/packaging). Custom-spec builds: exchanges/adjustments per policy; a restocking fee may apply.

12-month warranty on movement and assembly (excludes accidental damage, wear and tear, open-crown water ingress, or unauthorized work).

Email support with your order number, a brief description, and photos/video. We’ll troubleshoot and issue an RMA if needed.

Reliable Seiko platform movements (e.g., NH-series automatic, VK-series meca-quartz, NH34 GMT). Exact caliber is listed on each product page.

Yes—customization is our specialty. We’ll help you choose dials/indices, handsets, bezel inserts (e.g., ceramic, 24-hour, tachy), and bracelets (Oyster/Jubilee/President-style).

Sapphire crystal (AR coated), 316L or 904L stainless steel, and ceramic inserts on select models.

Your choice. Display (crystal) to view the movement or closed steel for a classic look.

Major cards and secure digital payments (shown at checkout). All transactions are SSL-encrypted.

If a buy-now-pay-later option is available in your region, it will appear at checkout.